Privacy Policy
Effective Date: January 1, 2026
At Araizan Labs, we are committed to protecting the privacy of our customers and community. This policy describes how we collect, use, and safeguard the personal information you provide when using our Wix-hosted e-commerce site.
1. Information We Collect
We receive, collect, and store information you enter on our website or provide us in any other way. This includes:
-
Personal Identifiers: Name, email address, and phone number.
-
Transaction Details: Shipping address and billing address.
-
Payment Information: Payment details (including credit card information) are processed securely via Wix’s third-party payment gateways. We do not store your full credit card numbers on our local servers.
-
Project Files: 3D models (.STL, .OBJ, etc.) and project descriptions you upload for custom quotes.
-
Technical Data: Internet protocol (IP) address, login credentials, and purchase history.
2. How We Collect Information
We collect personal information when you:
-
Complete a purchase through our online store.
-
Fill out a "Request a Quote" or "Contact Us" form.
-
Subscribe to our newsletter or create a customer account.
3. Why We Collect This Information
We collect this data for the following purposes:
-
To provide and operate our services (processing and shipping your 3D prints).
-
To provide ongoing customer assistance and technical support.
-
To contact you with service-related notices, order updates, or promotional messages.
-
To comply with any applicable laws and regulations.
4. How We Store and Share Your Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
We do not sell your personal information to third parties. We only share data with trusted partners (such as shipping carriers like USPS/FedEx and payment processors) necessary to fulfill your order.
5. Communication
We may contact you to notify you regarding your account, to troubleshoot problems with your order, to resolve a dispute, or to send updates about our business. For these purposes, we may contact you via email, telephone, or text message.
6. Cookies and Tracking Tools
Our website uses cookies to provide a better user experience and to monitor the effectiveness of our site. You can choose to browse our site in "incognito" mode or disable cookies in your browser settings, though this may affect your ability to use certain e-commerce features.
7. Your Rights
If you would like to access, correct, amend, or delete any personal information we have about you, or if you no longer want us to process your data, please contact us at:
8. Updates to this Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.