ARAIZAN LABS
Privacy
Policy
Effective Date: January 1, 2026
At Araizan Labs, we are committed to protecting the privacy of our customers and community. This policy describes how we collect, use, and safeguard the personal information you provide when using our Wix-hosted e-commerce site.
1. Information We Collect
We receive, collect, and store information you enter on our website or provide us in any other way. This includes:
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Personal Identifiers: Name, email address, and phone number.
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Transaction Details: Shipping address and billing address.
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Payment Information: Payment details (including credit card information) are processed securely via Wix’s third-party payment gateways. We do not store your full credit card numbers on our local servers.
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Project Files: 3D models (.STL, .OBJ, etc.) and project descriptions you upload for custom quotes.
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Technical Data: Internet protocol (IP) address, login credentials, and purchase history.
2. How We Collect Information
We collect personal information when you:
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Complete a purchase through our online store.
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Fill out a "Request a Quote" or "Contact Us" form.
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Subscribe to our newsletter or create a customer account.
3. Why We Collect This Information
We collect this data for the following purposes:
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To provide and operate our services (processing and shipping your 3D prints).
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To provide ongoing customer assistance and technical support.
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To contact you with service-related notices, order updates, or promotional messages.
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To comply with any applicable laws and regulations.
4. How We Store and Share Your Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
We do not sell your personal information to third parties. We only share data with trusted partners (such as shipping carriers like USPS/FedEx and payment processors) necessary to fulfill your order.
5. Communication
We may contact you to notify you regarding your account, to troubleshoot problems with your order, to resolve a dispute, or to send updates about our business. For these purposes, we may contact you via email, telephone, or text message.
6. Cookies and Tracking Tools
Our website uses cookies to provide a better user experience and to monitor the effectiveness of our site. You can choose to browse our site in "incognito" mode or disable cookies in your browser settings, though this may affect your ability to use certain e-commerce features.
7. Your Rights
If you would like to access, correct, amend, or delete any personal information we have about you, or if you no longer want us to process your data, please contact us at:
8. Updates to this Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Shipping
Policy
Last Updated: January 8, 2026
Mahalo for choosing Araizan Labs. We take pride in carefully manufacturing and packing your orders right here in Ewa Beach. Please review our shipping guidelines below.
1. Order Processing & Production Time
Since we are a made-to-order 3D printing studio, orders are processed in two stages:
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Production: Standard items typically ship within 3–5 business days. Custom design projects or large volume orders may require additional time; we will provide an estimated lead time during the quoting process.
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Business Hours: We process and ship orders Monday through Friday. Orders placed on weekends or holidays will begin production on the following business day.
2. Shipping Methods & Delivery Estimates
We primarily use USPS to ensure reliable service to both local and mainland addresses. You will receive a tracking number via email as soon as your order is dispatched.
Destination Service Estimated Transit Time
Hawaii (Local) USPS Ground Advantage / Priority 1–3 Business Days
U.S. Mainland USPS Ground Advantage 3–7 Business Days
U.S. Mainland USPS Priority Mail 2–4 Business Days
Please note: Transit times are estimates provided by the carrier and are not guaranteed. Shipping to the mainland from Hawaii can occasionally be affected by weather or airline delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight and dimensions of your order. We strive to keep rates as low as possible.
4. Local Pickup (Ewa Beach, Hawaii)
Are you a neighbor? We offer Free Local Pickup in Ewa Beach. Select "Local Pickup" at checkout, and we will send you an email notification with pickup instructions once your order is ready.
5. Missing or Damaged Packages
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Tracking: Once an order is marked as "Delivered" by the carrier, we are no longer responsible for the package. Please ensure your delivery location is secure.
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Damage: If your item is damaged during transit, please refer to our Refund & Replacement FAQ and contact us within 48 hours of delivery with photos of the packaging and product.
6. International Shipping
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Currently, we only ship within the United States. We hope to expand to international shipping in the future!
Terms &
Conditions
Last Updated: January 8, 2026
Welcome to Araizan Labs. By accessing our website and placing an order, you agree to be bound by the following terms and conditions.
1. Custom Manufacturing & Design
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Print Quality: 3D printing is an additive manufacturing process. While we use high-quality materials and professional-grade equipment, small surface variations, layer lines, and minor artifacts are inherent to the process and are not considered defects.
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File Accuracy: Customers providing their own 3D models (.STL, .OBJ, etc.) are responsible for the structural integrity and scale of the design. We are not liable for prints that fail due to poor original design files provided by the customer.
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Material Selection: We provide guidance on PLA, PETG, and PCTG. However, the customer is ultimately responsible for choosing the material that fits their specific environmental or mechanical needs.
2. Payment & Quotes
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All orders must be paid in full before production begins unless otherwise agreed upon in writing.
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Quotes provided via our contact form are valid for 30 days.
3. Shipping & Delivery
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Location: We ship from Ewa Beach, Hawaii.
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Lead Times: Production times are estimates and may vary based on order volume and print complexity. We will notify you of any significant delays.
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Shipping Issues: Once a package is handed to a carrier (USPS, FedEx, UPS), we are not responsible for delays caused by the carrier or weather.
4. Refunds & Returns
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Custom Orders: Due to the personalized nature of 3D printing, we do not offer returns or refunds on custom-designed or custom-printed items unless the product arrives damaged or significantly deviates from the agreed-upon specifications.
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Standard Items: For non-custom catalog items, returns are accepted within 14 days of receipt in original condition. The customer is responsible for return shipping costs.
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Damaged Goods: If an item arrives broken, please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement.
5. Intellectual Property
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Ownership: We respect the intellectual property of design creators. We will not print models that clearly violate copyright laws.
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Client Designs: You retain ownership of any original files you upload. By uploading them, you grant us a license to use the file solely for the purpose of fulfilling your order.
6. Limitation of Liability
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Araizan Labs LLC is not liable for any damages resulting from the use or misuse of our printed products. Our 3D prints are not rated for high-load automotive, medical, or life-safety applications unless explicitly stated and certified in writing.
Refunds &
Replacements
Do you offer refunds?
Because each item is custom-made to your specific color, material, and design specifications, we do not offer general refunds. However, if there is a functional defect or an error made on our end during the printing process, we are committed to making it right.
What if my print arrives damaged?
We take great care in packaging our products for their journey from Ewa Beach, but accidents can happen during transit. If your item arrives broken:
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Take a photo of the damaged item and the packaging.
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Email us at info@araizan.com within 48 hours of delivery.
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We will prioritize a replacement print for you at no additional cost.
The color/texture looks slightly different than the photo. Can I return it?
3D printing is an additive process that creates unique surface textures (layer lines). Additionally, filament colors can vary slightly between batches from our providers (Bambu, Sunlu, Voxel, 3D-Fuel). We cannot offer refunds for minor aesthetic variations or "change of heart" returns.
What if my custom-designed part doesn't fit?
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If we designed it: If you provided accurate measurements and our design fails to meet them, we will iterate and re-print the part for you.
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If you provided the file: We are responsible for the quality of the print, but the customer is responsible for the accuracy of the dimensions in the uploaded file. We recommend double-checking your digital models before submission.
Can I cancel my order?
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You may cancel an order for a full refund as long as production has not yet started. Once the 3D printers are running, we have already committed material and machine time to your project, and the order can no longer be canceled.
Accessibility
Statement
Accessibility Statement
Last Updated: 06/09/2026
At Araizan Labs, we are committed to ensuring that our website and 3D printing services are accessible to everyone, including individuals with disabilities. As a veteran-owned business in Ewa Beach, we believe in serving our entire community with dignity and excellence.
What web accessibility is
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
Accessibility adjustments on this site
We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also:
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Used the Accessibility Wizard to find and fix potential accessibility issues
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Set the language of the site
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Set the content order of the site’s pages
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Defined clear heading structures on all of the site’s pages
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Added alternative text to images
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Implemented color combinations that meet the required color contrast
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Reduced the use of motion on the site
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Ensured all videos, audio, and files on the site are accessible
Requests, issues, and suggestions
Feedback & Assistance
We welcome your feedback on the accessibility of the Araizan Labs website. If you encounter any barriers or have difficulty accessing any part of our site, please let us know so we can assist you:
Email: info@araizan.com
We aim to respond to accessibility inquiries within 2–3 business days and will work with you to provide the information or item you need through an alternative communication method if necessary.